About us

*Who is behind UK Help Agent, and why you can trust what you read here.*

Who we are

UK Help Agent is run by Adrian Ciba, a financial and insurance adviser. Since 2019 I have worked with clients across the UK. I speak Polish, and many of my clients do too.

Why this site exists

Again and again I sat with people holding a letter they did not understand. A tax bill. A council tax reminder. A notice from a landlord. Many were afraid to ask, because they felt embarrassed or worried it would make things worse. Some had waited weeks, and a deadline was close.

A letter in a second language is hard. A letter from an official body is hard in any language. We built UK Help Agent so you can ask in your own language, in your own words, and get a clear answer.

How we check facts

• We use official sources: GOV.UK, HMRC, Shelter, Citizens Advice and similar bodies. Each guide lists them.
• Each guide shows the date we last checked it.
• Every ready-made letter goes through a second check before it is offered to you.
• If we could not confirm something, we say so. We do not guess.

What we do not do

We are not a law firm, and the site gives general information, not legal advice. We do not give advice on:

• immigration or visas
• debts and insolvency
• compensation claims
• court cases

For these, please ask a regulated adviser, or a free service such as Citizens Advice.

What it costs

The explanation is free. Translation of a letter is £2. A ready-made letter or email is £4. A pack of all letters and emails for one case is £10. Help with a form is £4 (up to 8 screenshots) or £10 for a long form (up to 24). There are no accounts. Read our privacy policy to see how your data is handled.

Contact

Write to us at support@ukhelpagent.co.uk. We read every message.

*Last updated: 19 October 2026*